Top questions to ask when visiting a care home
Choosing the right care home for your loved one is a big decision. It’s about more than just a facility — it’s about finding a community where your parent, partner, or friend can feel safe, respected, and truly at home. One of the best ways to evaluate whether a care home is the right fit is by visiting in person and asking thoughtful questions.
To help you make an informed decision, we’ve compiled a list of the top questions to ask when visiting an aged care home.
1. What levels of care are provided? And are care plans personalised and reviewed regularly?
It’s important to understand whether the care home offers the type of support your loved one needs now, as well as what might be needed in the future. Be sure to ask about all areas; from personal care (e.g. bathing, dressing, grooming), medical care and medication management. It may seem daunting, but it is also beneficial to ask about what support they offer for dementia or other cognitive conditions too, as well as end-of-life and palliative care services.
2. What are the staff-to-resident ratios and qualifications?
The quality and availability of staff directly impacts the level of care and attention residents receive. Find out:
- How many staff are on duty during the day and night?
- Are there registered nurses or health professionals on-site?
- What training or qualifications do care staff have?
3. What does a typical day look like for residents?
Ask about the daily schedule or activity calendar planned for residents. A vibrant community should offer social activities, outings, and entertainment. These should reflect the residents’ interests and abilities, promoting well-being and engagement. There should also be opportunities for physical activity as well as quiet time and personal space. Where possible, families should also be encouraged to participate and be a part of their loved one’s routine.
4. What are the meals like?
A well-balanced diet and good nutrition is vital to our health, happiness and wellbeing. When visiting a potential place of care ask about what type of food is served; whether the meals are varied, flexible and accommodate to individual dietary needs. Check whether meals are prepared on-site, and if the produce is fresh and varied. Some homes will even invite you to sample a meal — take the opportunity if it’s offered!
5. What are the living arrangements like?
A personal visit can tell you a lot and is an opportunity for you to ask questions and observe the details that matter most, from the staff interactions to the overall atmosphere. During your tour make note of features like cleanliness and safety features (like handrails and call buttons) among other elements. Be sure to ask:
- Are rooms private or shared?
- Can residents bring their own furniture or personal items?
- Is there access to outdoor areas or gardens?
- Are rooms cleaned regularly?
6. How does the care home support family involvement?
Staying connected with your family is highly important, and the care home should encourage this as much as possible. Ask about the visiting hours and policies. Whether there are events or meetings for families, and how communication is handled, will you receive regular updates? Strong family involvement often leads to better outcomes and a more inclusive environment.
7. What are the costs and what’s included?
Understanding the fees upfront avoids future surprises. Good questions to ask revolve around the basic fees involved and what they cover. For example, you could ask whether there are additional charges for services or activities. Ask how is payment structured (whether it’s daily, weekly, or monthly etc)? In many instances you may be eligible for government funding or financial assistance, it is worth checking with the care provider whether this is available. A reputable care home will be transparent and willing to explain all costs clearly.
8. What happens if my loved one’s care needs change?
As time goes on, needs change and may increase. You or your loved one may require more specialised support. Some key questions to ask the care provider are:
- Can the resident remain in the same home if their condition worsens?
- What processes are in place to reassess and adjust care plans?
- Are there partnerships with external medical services if needed?
Continuity of care can reduce stress and promote stability for residents and families alike.
Trust Your Instincts
Finally, pay attention to your gut feeling. Do residents appear happy and well cared for? Are staff friendly and responsive? Does the environment feel welcoming?
Choosing the right aged care home is a deeply personal journey. Taking the time to ask the right questions can help you feel more confident and secure in your decision — knowing your loved one will be treated with the respect, kindness, and dignity they deserve.