Aging brings many changes — not just for the individual, but also for families and caregivers. We’re here to make the process clearer, more compassionate, and easier to navigate. We’ve answered the 10 Most Common Questions we hear from individuals and families considering aged care services.

 

1. What types of aged care services are available?

Aged care is not one-size-fits-all. Services range from a few hours of help at home to full-time care in a residential setting. Read more about the variety of Aged Care Services provided at Radius Care.

 

2. How do I know if someone needs aged care?

This is often the hardest question. You might notice signs like:

  • Difficulty managing daily tasks
  • Frequent falls or medical issues
  • Memory lapses or confusion
  • Increased isolation or loneliness

If you’re unsure, an aged care assessment can provide clarity.

 

3. How do I access aged care services?

The process usually begins with a referral from your GP or a NASC (Needs Assessment Service Coordination) assessment. The NASC evaluation determines what type of care is needed and what government support or funding you might be eligible for.

Our team can help guide you through this step. Contact the free-call Advice Line, to ask any questions you may have.

4. How much does aged care cost?

Costs vary depending on the services you receive and your financial situation.

Government subsidies may cover a significant portion, and will be outlined following a NASC (Needs Assessment Service Coordination) assessment.

 

5. What’s the difference between In Home Support and Residential Care?

In Home Support allows individuals to remain independent and stay in their own homes with regular support, suited to their lifestyle.

Residential Care provides a higher level of daily care in a safe, staffed environment, often for those with greater medical or mobility needs.

 

6. Can I stay at home and still get help?

Absolutely. In fact, many people prefer it.

Through In Home Support, you can receive help with:

  • Companionship
  • At home care
  • Personal hygiene
  • Meals and nutrition
  • Medications
  • Light housekeeping
  • Transportation and social activities

 

 

7. How do I choose the right aged care provider or facility?

Start by visiting facilities, reading reviews, and asking questions.

Look for:

  • Qualified, caring staff
  • Clean and safe environments
  • Positive culture and values
  • Good communication with families

The best care starts with trust, we invite you to tour any of our locations or contact the team for more information.

 

8. What are the steps to take if contemplating aged care?

Here’s a simple outline:

  1. Assessment (through NASC)
  2. Find the right provider for you
  3. If necessary, tour and apply to facilities
  4. Understand the fees and paperwork
  5. Start your individual care service

Our team is here to support friends and families at every step of the journey. If you’re unsure where to start, contact our free Advice Line to talk to a friendly expert.

 

9. What rights do aged care residents have?

Every individual in aged care is protected under the Code of Residents’ Rights, which ensures:

  • Respect and dignity
  • Choice and control
  • Personal and health care tailored to individual needs
  • Freedom from abuse
  • Access to information and complaints processes

At Radius Care, we are committed to transparency, compassion, and advocacy for every person in our care.

 

10. What support is available for families and carers?

Caring for a loved one can be both rewarding and exhausting.

To help, we offer:

  • Respite services: Quality short-term support in a safe and nurturing environment. This allows a person’s usual carer to take a break and also offers a refreshing change of scene for the individual.
  • Resources to help navigate the aged care system

You’re not alone. We’re here to support families and loved ones involved, not just the person receiving care.

Let’s have a conversation

Navigating aged care doesn’t have to be overwhelming. Whether you’re planning ahead, need immediate help, or you’re just curious; our dedicated team are here to guide you every step of the way with clarity, compassion, and expertise.

Contact our team today or learn more about Radius Care.