I recently visited Taupaki Gables for my first-ever unofficial Health Care Assistant role. I sat with Lia Castillo, Marketing Coordinator, to share my reflections and lessons from that shift.

 

L: First, can you tell me about your first experience as a Health Care Assistant?

A: It was a very humbling experience, mainly because I wasn’t very good at it to begin with! Everything had to be learned on the job. I gained valuable insights and knowledge by fully committing to my role as an HCA, reporting to the Registered Nurse as is the usual practice. I assumed everything would be quiet later in the shift, but residents were still up chatting away. An example, at 10:30 pm, I was still shuttling hot milo drinks to residents.

 

L: What surprised you the most about your HCA shift? 

A: The complexity of each resident’s needs. Even something as simple as getting everyone into pyjamas, into bed, and comfortable takes far more energy and coordination than you’d ever imagine. Until you’re in the role, you really can’t grasp how demanding it is. [AC1] Seeing that first hand gave me a whole new level of respect for the responsibility our staff carry. It reinforced how important it is to ensure every care home has the right support.

 

L: Was there a moment that really stood out to you during the shift?

A: I was struck by just how intricate care work is. Every resident requires this careful balance of efficiency and kindness. I remember being in the continence room with Aruna and thinking you need an alert mind and excellent system to keep track of the continence needs of so many residents. and that’s just one small part of the job!

 

L: What was your favourite moment?

A: The camaraderie among staff. Despite the intensity of the work, they joke and laugh together, creating such a light, positive environment. Towards the end of the shift, I also realised I’d built strong bonds with many of our residents in such a short time. That connection is a really powerful emotion.

 

L: Did the experience change how you see the work our HCAs do?

A: Absolutely. I felt incredibly proud of the team. Their ability to retain so much information while carrying such big responsibilities is remarkable. They work with real commitment and never lose their compassion. The balance they strike is inspiring. Watching how they interact with residents, you can see they genuinely bond with them as if they were family.

 

L: Are you taking any of these insights to the Radius Care Board?

A: Yes, I already have. One thing that stood out was how much time our people spend on data collection and shift handovers. We’re now looking at automation projects to make this a slicker process and so freeing up time for our people to spend more time with our Radius Care residents.

 

L: Would you do this again?

A: Definitely. I’m already planning an HCA shift at Radius Care Waipuna shortly, and another at Radius St Allisa. I’d also like to try different roles at some stage.

 

L: Is there a message you want to give to health workers, not only at Radius Care but across New Zealand?

A: Care homes are very special places, but the work is incredibly challenging, physically, mentally, and emotionally. Staff have so much commitment to look after people at a stage of life we haven’t personally experienced yet. I deeply admire that. It inspires me to be a leader who truly listens and responds to the needs of our people.

 

 

Andrew Peskett

Chief Executive Officer

 

Aging brings many changes — not just for the individual, but also for families and caregivers. We’re here to make the process clearer, more compassionate, and easier to navigate. We’ve answered the 10 Most Common Questions we hear from individuals and families considering aged care services.

 

1. What types of aged care services are available?

Aged care is not one-size-fits-all. Services range from a few hours of help at home to full-time care in a residential setting. Read more about the variety of Aged Care Services provided at Radius Care.

 

2. How do I know if someone needs aged care?

This is often the hardest question. You might notice signs like:

If you’re unsure, an aged care assessment can provide clarity.

 

3. How do I access aged care services?

The process usually begins with a referral from your GP or a NASC (Needs Assessment Service Coordination) assessment. The NASC evaluation determines what type of care is needed and what government support or funding you might be eligible for.

Our team can help guide you through this step. Contact the free-call Advice Line, to ask any questions you may have.

4. How much does aged care cost?

Costs vary depending on the services you receive and your financial situation.

Government subsidies may cover a significant portion, and will be outlined following a NASC (Needs Assessment Service Coordination) assessment.

 

5. What’s the difference between In Home Support and Residential Care?

In Home Support allows individuals to remain independent and stay in their own homes with regular support, suited to their lifestyle.

Residential Care provides a higher level of daily care in a safe, staffed environment, often for those with greater medical or mobility needs.

 

6. Can I stay at home and still get help?

Absolutely. In fact, many people prefer it.

Through In Home Support, you can receive help with:

 

 

7. How do I choose the right aged care provider or facility?

Start by visiting facilities, reading reviews, and asking questions.

Look for:

The best care starts with trust, we invite you to tour any of our locations or contact the team for more information.

 

8. What are the steps to take if contemplating aged care?

Here’s a simple outline:

  1. Assessment (through NASC)
  2. Find the right provider for you
  3. If necessary, tour and apply to facilities
  4. Understand the fees and paperwork
  5. Start your individual care service

Our team is here to support friends and families at every step of the journey. If you’re unsure where to start, contact our free Advice Line to talk to a friendly expert.

 

9. What rights do aged care residents have?

Every individual in aged care is protected under the Code of Residents’ Rights, which ensures:

At Radius Care, we are committed to transparency, compassion, and advocacy for every person in our care.

 

10. What support is available for families and carers?

Caring for a loved one can be both rewarding and exhausting.

To help, we offer:

You’re not alone. We’re here to support families and loved ones involved, not just the person receiving care.

Let’s have a conversation

Navigating aged care doesn’t have to be overwhelming. Whether you’re planning ahead, need immediate help, or you’re just curious; our dedicated team are here to guide you every step of the way with clarity, compassion, and expertise.

Contact our team today or learn more about Radius Care.

Choosing the right care home for your loved one is a big decision. It’s about more than just a facility — it’s about finding a community where your parent, partner, or friend can feel safe, respected, and truly at home. One of the best ways to evaluate whether a care home is the right fit is by visiting in person and asking thoughtful questions.

To help you make an informed decision, we’ve compiled a list of the top questions to ask when visiting an aged care home.

 

1. What levels of care are provided? And are care plans personalised and reviewed regularly?

It’s important to understand whether the care home offers the type of support your loved one needs now, as well as what might be needed in the future. Be sure to ask about all areas; from personal care (e.g. bathing, dressing, grooming), medical care and medication management. It may seem daunting, but it is also beneficial to ask about what support they offer for dementia or other cognitive conditions too, as well as end-of-life and palliative care services.

 

2. What are the staff-to-resident ratios and qualifications?

The quality and availability of staff directly impacts the level of care and attention residents receive. Find out:

 

3. What does a typical day look like for residents?

Ask about the daily schedule or activity calendar planned for residents. A vibrant community should offer social activities, outings, and entertainment. These should reflect the residents’ interests and abilities, promoting well-being and engagement. There should also be opportunities for physical activity as well as quiet time and personal space. Where possible, families should also be encouraged to participate and be a part of their loved one’s routine.

 

4. What are the meals like?

A well-balanced diet and good nutrition is vital to our health, happiness and wellbeing. When visiting a potential place of care ask about what type of food is served; whether the meals are varied, flexible and accommodate to individual dietary needs. Check whether meals are prepared on-site, and if the produce is fresh and varied. Some homes will even invite you to sample a meal — take the opportunity if it’s offered!

 

5. What are the living arrangements like?

A personal visit can tell you a lot and is an opportunity for you to ask questions and observe the details that matter most, from the staff interactions to the overall atmosphere. During your tour make note of features like cleanliness and safety features (like handrails and call buttons) among other elements. Be sure to ask:

 

6. How does the care home support family involvement?

Staying connected with your family is highly important, and the care home should encourage this as much as possible. Ask about the visiting hours and policies. Whether there are events or meetings for families, and how communication is handled, will you receive regular updates? Strong family involvement often leads to better outcomes and a more inclusive environment.

 

7. What are the costs and what’s included?

Understanding the fees upfront avoids future surprises. Good questions to ask revolve around the basic fees involved and what they cover. For example, you could ask whether there are additional charges for services or activities. Ask how is payment structured (whether it’s daily, weekly, or monthly etc)? In many instances you may be eligible for government funding or financial assistance, it is worth checking with the care provider whether this is available. A reputable care home will be transparent and willing to explain all costs clearly.

 

8. What happens if my loved one’s care needs change?

As time goes on, needs change and may increase. You or your loved one may require more specialised support.  Some key questions to ask the care provider are:

Continuity of care can reduce stress and promote stability for residents and families alike.

 

Trust Your Instincts

Finally, pay attention to your gut feeling. Do residents appear happy and well cared for? Are staff friendly and responsive? Does the environment feel welcoming?

Choosing the right aged care home is a deeply personal journey. Taking the time to ask the right questions can help you feel more confident and secure in your decision — knowing your loved one will be treated with the respect, kindness, and dignity they deserve.

Download our free checklist to take with you on your next care home visit.

Need help or want to book a tour at your local care home?

Our team is here to answer your questions and support you every step of the way. Contact our advice line today or learn more about life at Radius.

A Sanctuary of Comfort and Respect

Radius Care is proud to announce the creation of a dedicated, advanced dementia care (D6) wing for women at our Hawthorne care home. We understand that every individual’s journey through aged care is unique and that’s why we’ve built a specialised environment. It is designed to provide our women residents with an enhanced sense of security, comfort, and respect, offering families a valuable alternative in care for their loved ones.

We understand the needs and preferences within New Zealand’s diverse communities. Research and experience show the benefits of gender-specific care for people with dementia. Radius Care has now established the development of Christchurch’s first advanced female only dementia care home to deliver tailored, quality care for our residents.

Due to the positive responses from families and residents, the women-only wing at Hawthorne has seen strong uptake since its launch. This reflects the growing demand for gender-specific dementia care in Christchurch and the importance of offering more tailored environments across aged care.

The lives of many women now entering care were defined by long-term partnerships or independent living. Transitioning to a mixed-gender care environment can present unexpected challenges and anxieties. Our women-only wing addresses these concerns, creating a space where residents can feel more at ease and connected with friends and family

“Since Radius Care opened the new advance dementia wing, wow, can I tell you the ladies are smiling. The ladies are up and about and walking more, they’re eating more, and they’re happier and more present. Advanced dementia is heartbreaking, it’s very hard on those with the condition and their families. To see such rapid improvement and how quickly our women took to the new women only arrangements brought me joy. It brought a lot of joy to our resident’s families too,” says Sarah Skinner, Care Home Manager for Radius Hawthorne.

Radius Care recognises the importance of creating safe spaces and delivering quality healthcare to people from different cultural backgrounds.  For some families, the prospect of their loved one residing in a mixed-gender setting is uncomfortable. Our dedicated women-only wing provides a respectful alternative, ensuring peace of mind for residents and families.

A significant consideration in dementia care is behavioural change. Dementia is a challenging condition, unfortunately research indicates that men with dementia are more likely to exhibit unwanted behaviours. Creating a women-only environment minimises the risk of distressing situations involving female residents, the wing fosters a more tranquil and secure atmosphere.

Both our Victoria Wing (mixed-gender) and Brunner Wing (women-only) are undergoing thoughtful sensory enhancements designed to elevate comfort and independence. We’ve introduced softer, warmer lighting and strategic colour coding that marks different zones, aiding wayfinding and seamlessly integrating staff-only areas into the walls. Contrasting door colours empower residents to locate their individual rooms with ease, while research-backed colour schemes help manage moods.

To reduce overstimulation, Radius Hawthorne used contrasting wall colours below eye level with softer tones above, all complemented by luxurious, embossed wallpaper that offers a gentle tactile stimulus.

While dementia causes cognitive decline, it doesn’t stop the need for human connection. Radius Care’s women-only wing reduces the likelihood of challenging, newly formed, and transient companionship occurring. While forming new relationships and friendships is important, a lack of understanding, memory and consent can create difficult situations for residents and families. The advanced dementia wing provides a more stable and predictable environment and reduces the occurrence of unwanted behaviours and relationships – all while safeguarding the dignity and well-being of our female residents.

Radius Care is committed to giving families more choices when making the hard decision to put a loved one in advanced dementia care. We will also continue to offer mixed-gender care within our other dementia units, ensuring that families have the flexibility to select the environment that best suits their loved one’s needs.

The advanced dementia care women-only wing at Radius Hawthorne is more than just a secure space – it is a demonstration of our commitment to providing personalised, respectful, and compassionate care. It is an environment where women will maintain their sense of dignity and feel safe, secure, and comfortable.

 

To learn more about Radius Hawthorne click here

Navigating the world of aged care can be daunting. Naturally there are many questions around what to expect, what’s involved and the best choice for you or your loved one.

 

What is aged care and what type of aged care is best for me?

Discussing care can be a difficult and emotional process. Usually it can occur within very short time frames, or as an emergency pre-caution. Therefore it’s important to understand what care entails, how it works and whether it’s right for you or your loved one.

Care can be great for many people and their family members who need specialist medical support, company or even short-term respite for a few hours a week. While it may feel confusing or stressful at first, there are some clear indication signs that you or a loved one may benefit from additional care. These are worth checking and having an open conversation with yourself or your loved one

There are many different types of care and it’s important to consider what’s best for you and your loved ones. At Radius we offer a range of aged care services depending on the level of support you may need. In many cases, it can be as short as a few days, although there are also longer-term options too.

If you are unsure about whether it’s time to consider care, we are always here to talk.

 

Speak to a dedicated expert

We have an expansive network of dedicated care specialists who are available to help and answer any questions you may have, no matter the stage of your journey.

With years of experience and a broad spectrum of expertise, they’ve heard and seen it all. If you have a question, they’re well equipped to know the answer and put your mind at ease.

We understand the importance of having a one to one conversation with a real person. Therefore it’s essential to maintain open lines of communication with all our clients. We endeavour to ensure they gain the best quality care and utmost attention.

 

If you have any questions or need a friendly professional to speak to, feel free to call our Advice Line 8.30am-6pm, Monday to Thursday.

Call on 0800 550 888
Email advice@radiuscare.co.nz

Or find a care home near you to get local support.

See our support video gallery for advice on how to talk to your loved one about care. 

Exciting News!

Radius Care has been awarded an ACC Maximum Independence (MI) contract, marking a significant step forward in how we support people recovering from injuries.

From March 1, 2025, we began delivering specialist, home-based care nationwide for ACC clients—including in areas where we don’t have Radius Care homes. This means we can now provide tailored, in-home support for people with complex medical needs, such as spinal injuries, brain injuries, and high-needs rehabilitation.

Through the ACC MI program, our goal is to help clients recover, regain independence, and thrive in the comfort of their own homes.

What This Means for You:
✔ Personalised, high-quality care for those with complex health needs.
✔ Exciting career opportunities for those passionate about specialist home care.
✔ Stronger partnerships with ACC and the broader healthcare community to improve care and support.

We invite you to connect with us—whether you need support, or want to learn more about our services. Let’s make a difference together!

 

If you are interested in working with us, please visit 👉 https://radiuscare.co.nz/careers/

Asking for help is hard for all of us, but as age progresses, how do you know when it’s less a luxury and more a necessity to get more support? You will likely have an inkling if you, or someone you love, would benefit from additional care or assistance. But there are also several signs to look out for which may indicate that professional support would be beneficial for you.

Here we highlight the most common signs that indicate your loved one could benefit from additional care.

 

The most common signs your loved one needs additional care

1. Safety Concerns

Feeling safe in your own home is an obvious and essential requirement for anyone. We take all sorts of measures to ensure our homes are safe; from installing locks, gates, even CCTV cameras. But, as we get older it’s important to assess and recognise the potential dangers within our homes.

There are often unrealised dangers in the home which can be hazardous to ourselves or loved ones. Whether that’s unkempt living spaces and cluttered floors, or the lack of fall prevention measures (e.g. grab bars and non-slip shower mats). Features that may seem minor are often overlooked and can cause serious injury to ourselves or those we love. If you are concerned about hazard around the home it is worth researching for Tips to help make a home more safe for senior loved ones.

 

 

2. Cognitive Decline

Many common concerns surrounding aging relate to cognitive decline (memory loss, the loss of short-term memory) and dementia. If you or your loved one is experiencing forgetfulness, becoming easily confused or disorientated it would be worth talking to your GP for advice. Then, they may recommend contacting the Needs Assessment Service Co-ordination (NASC) team for an official needs assessment which determines the level of care support which will best benefit you/your loved one. Learn more about the different types of aged care services available, and the steps to take to apply for care.

 

3. Emotional and Mental Health Indicators

Living at home alone can sometimes feel isolating and can incite feelings of loneliness, depression and anxiousness. These feelings naturally impact both our mental and physical health and can affect an individual’s ability to care for themselves.

If you notice an individual has been withdrawing from social activities, not answering the phone, losing interest in activities they once enjoyed or experiencing sudden changes in mood, these could be signs they are struggling.

Our team are always available to chat and help you navigate your situation. We offer Respite Care services which provide quality short term support in a nurturing environment. In some instances, and dependent on an NASC assessment, respite care may be partially funded by the government through your local health authority. If you or a loved one are experiencing feelings of depression and anxiousness we recommend reaching out to your GP for further guidance.

 

4. Unhealthy Eating Habits & Poor Nutrition

We all know that a balanced diet, nutritional food and optimal fluid intake is critical to our overall well-being and general health. But living alone can sometimes lead to slipping nutritional standards or the reinforcement of negative habits. Missing meals, eating irregularly, or making poor diet choices all indicate an individual may benefit from additional support. Other key signs could also include: having little or no food in the fridge, a loss of appetite, uncommon weight loss or gain and the lack in motivation to prepare meals.

 

 

5. Falls and Injuries

As we age, we are much more prone to slips, trips and falls. Injuries such as fractures and head injuries can have a significant impact on our ability to remain safe at home. It’s important to look out for any unexplainable bruising or other injuries, these should be taken seriously when it comes to your loved one’s safety.

 

6. Medication Patterns

Many people require medication to manage various conditions. It is critical for medication to be taken as it is prescribed, at the right time and the right dose.  If you notice an individual missing or mismanaging their medication this could be an indication for the need of additional assistance.

Our Respite Care services offer short term support by our committed health care professionals and nurses to assist with medication administration. In some instances, and dependent on an NASC assessment, respite care may be partially funded by the government through your local health authority.

 

7. Personal Hygiene

Neglecting to bathe, brush teeth, or change clothes regularly can quickly turn into unhealthy habits. We often find common factors like incontinence make people apprehensive about leaving home and socialising. Neglecting personal hygiene can lead to infections and more serious health issues later down the line. These could be prevented by spotting this sign early and seeking additional support.

 

8. Household Admin Issues

Difficulty with everyday household tasks like cleaning, cooking, or maintaining one’s home can often signal the need for extra support. It may look like spoiled food in the fridge, missed bills, a cluttered home, or laundry piling up. These can be signs of forgetfulness, or simply the results of low energy from having to juggle everything on your own. If you feel you or a loved one would benefit from extra assistance at home speak to one of our team to find an Aged Care Service solution that works for you.

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If you notice several of these signs in yourself, a parent, friend or partner it may be a good time to have an open conversation about getting additional help.

Our team are always here if you would like to chat or need advice.
Call 0800 737 2273.
Or find a care home near you to get local support.

 

See our support video gallery for advice on how to talk to your loved one about care, and more information on what signs to look out for when someone might need more help.

While many people worry about seeking care for an ageing parent or loved one, it can be one of the most positive decisions you can make to support someone to continue living fully and well. Time and again, when we welcome a new resident into a Radius Care Home, we see many ways that their quality of life improves — physically, mentally and emotionally.

Here are just some of the benefits we can see for people who decide to come and make their home in a Radius care home.

 

Social Camaraderie and Interaction

Social isolation and loneliness is a significant issue for New Zealand’s elderly, as recent reports are highlighting. It is strongly correlated with ill health, cognitive decline, and depression, and in Aotearoa New Zealand 50% of those over 80 are lonely all or most of the time (according to Ageing Well, who share that research shows the health impacts of loneliness have been equated to smoking 15 cigarettes a day).

A care home environment provides a safe and positive place for daily companionship and social stimulation with other residents and with our warm and caring team. Our carers and nurses have close bonds with residents and get to know them well. Residents enjoy their own space when they wish for quiet time too, ensuring they have the balance they need to stay engaged.

 

 

Better Nutrition and Self Care

With carefully designed delicious and nutritionally balanced meals prepared by our on-site kitchen teams, our residents can enjoy wholesome meals morning, noon and night, without having to worry about food shopping, cooking or the dishes. Acquiring Cibus Catering this year we can now even more confidently ensure consistency and quality in food and beverage. We change our menus regularly, and offer a culture-specific menu, to make sure that varying tastes and needs are catered for; because food enjoyed is a body well-nourished.

 

Improved Hygiene and Health

With custom-designed facilities, and an experienced, supportive team on-hand, a care home provides a safe environment where residents can get help when they need it, and an easier way to manage daily hygiene tasks. Our teams also make sure medications aren’t forgotten, and any unexpected bumps, bruises or falls are avoided or swiftly taken care of. Assistance can be as much or as little as is needed, from dressing and showering, to simply delivering a warm cup of tea and having a chat.

 

Activities and Outings

Many people living alone lose motivation or the ability to keep up with activities and outings. In a care home, we make it easy to keep actively participating at a level that suits each individual. With an onsite activities manager, a custom-fitted van for excursions and a wide-ranging activity programme at every home, we make sure residents stay active, interested and engaged with life. Our care homes are active parts of their wider community too, often having visiting school children or groups, and taking residents out to participate in events and activities and continue enjoying life.

 

 

Increased Independence

Quite the opposite of what many people assume to be the case, we find many of our residents are empowered by the support provided in a rest home, and begin regaining capability and energy to stay active. Freed from the pressures of managing their home, cooking meals, or worrying about daily decisions around finances, shopping and so much more, residents can focus on socialising with other residents, pick up favoured hobbies again, and even regain or maintain mobility with the support of our daily physical activity programmes and the cognitive exercises facilitated by our teams. Read about Janice, a resident at Hawthorne, and her inspiring story of physical recovery here.

 

Cognitive Support & Stimulation

With daily pressures reduced, anxiety and stress are alleviated. Our expert carers and nurses are trained in methods to support residents in remaining active, engaged and mentally fit – and with daily contact they can observe and find ways to tailor care to each resident’s needs, meaning together we can get the level of activity just right to inspire residents to engage more deeply.

 

Quality Time With Family

When care is provided by the experts, families are freed to enjoy the time spent with their loved one, ensuring it is quality time rather than simply providing support. Some of our short-term Respite residents find that the change of scene is a life-changing experience for both the person receiving care, and their family and support network. For full-time residents, their families know they’re always welcome to come and spend time and enjoy a cuppa here and feel right at home, too.

 

 

Financial Safety

In a safe supported environment, residents have surety around ongoing costs, and can put money decisions aside for their day to day. Families can feel confident we’re looking out for residents’ best interests – with our safe location and our vigilant team ensuring they can’t be targeted by scams or exploitation via telephone, and removing issues surrounding money management or forgotten bills.

 

For higher levels of care, the reassurance of knowing your loved one is safe and being offered high quality medical care and expert support in an environment designed to cater to their needs, can relieve the weight of worry too.

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If you’ve been noticing some changes in an elderly loved one — whether it’s their mood, appearance, energy, or ability to participate in life as they used to — a little extra support could make a big difference.

We’re always here if you would like to chat or need advice.
Call 0800 737 2273.
Or find a care home near you to get local support.

 

See our support video gallery for advice on how to talk to your loved one about care, and what signs to look out for when someone might need more help.

 Kerry Brazier, employee at Radius Care Windsor Court and Matamata talks to us about her husband’s journey with Radius Care and how Respite care has helped them navigate everyday life… 

“I thought my husband, Paul, would never agree to go into respite care, but after his first stay at Radius Glaisdale, he loves it and is really happy to spend time there.

When I brought him back for a longer stay the next time, he was greeted by name and staff remembered which room he’d stayed in last time and told him which room he’d be in this stay. I’m so grateful to the staff. Everyone there speaks so nicely to Paul and the other residents.

I worried he would be sad or want to go home. In fact, it has been good for him. He hadn’t been able to read a book for more than four years, but last time he was at Glaisdale he read a whole John Grisham. Ash, the centre manager, says he’s quite the social butterfly when he comes to stay.

As a carer for a person with dementia it is absolutely life-changing for me to have time out. Paul genuinely loves it. Should he need full time care in the future, I know that he would be happy there. That’s a really nice feeling.”

To learn how short or long term care can work for you and your loved ones, read more about our aged care services here

 

Laurel Winwood, Facility Manager at Radius Taupaki Gables talks to us about moving her mother-in-law into care… 

“Moving a parent into aged care is one of the most stressful times for an adult child. I know from personal experience.

Mum, who is actually my mother-in-law, was living in a small town five hours outside Sydney. We would visit her several times a year and noticed over time that she was not coping. Eventually she had a significant fall and was admitted to hospital.

At that point we knew that she wasn’t going to able to go back to her unit and we made the call to bring her closer to family. She’s now been at Radius Taupaki Gables for five years.

If I wasn’t working for Radius Care, I would still choose a Radius care home. It just feels right when you walk in the door.

When I leave Mum here at the end of the day, I have complete and utter trust in the team that they will do the right thing by her.

Mum knows all the staff, she loves to hear about everyone’s family, and she knows everything that’s going on in the community.

She’ll be 90 this year and she is now more involved and connected to her family than she ever has been. She gets the personalised care that she needs, and we get to enjoy her as Mum and Nana.”