Frequently Asked Questions for COVID-19 Restricted Access Protocol

Information on Restricted Access

Q: What exactly does Radius Care mean with restricted access?

A: Radius Care will limit visits from anyone who is not a staff member or resident of its 22 facilities across New Zealand from today Tuesday 17th March. This will include visits from families and friends for non-urgent matters.

Q: What centres are in the restricted access protocol?

A: All 22 of Radius Care’s facilities are in a restricted access protocol

Q: Why did Radius Care take this action so rapidly?

A: Covid-19 is having an unprecedented impact on communities around the world, and multiple studies show that the Covid-19 virus is more severe in older adults. Globally, the aged care industry is taking strong preventative measures to protect the people entrusted in our care. Radius Care must do the same for all your loved ones.

The situation surrounding Covid-19 is unique and rapidly evolving. We are taking this situation very seriously. Cases are growing daily across New Zealand and the world.

Our restricted visitation goes beyond Ministry of Health recommendations (as of 16 March 2020), but we believe it to be in the best interests of the people we care for.

Q: Does this mean I can’t visit my family member or friend under any circumstance?

A: No, you can visit your loved one if there is an urgent situation, such as a medical issue or a significant change in their status. This will be evaluated by your Radius Care Facility Manager. Please contact them with your questions and before turning up at a facility.

Q: How is Radius Care stopping people from entering the facilities?

A: People need to request access at the door. Facilities are locked to visitors. You can visit your loved one if there is an urgent situation, such as a medical issue or a significant change in their status. This will be evaluated by your Radius Care Facility Manager. Please contact them with your questions and before turning up at a facility.

Q: What are staff doing to curb the spread of COVID-19?

A: Radius Care is following all Ministry of Health guidelines, which you can find online. These are the aged care guidelines which all providers should be adhering to. Additionally, our staff have been thoroughly briefed on the procedures to protect residents and themselves. They are continually training to battle the coronavirus epidemic. Our staff are doing the very best they can.

Q: When will the protocol be lifted?

A: Unfortunately we simply don’t know. Radius Care will monitor local and global best practice recommendations and take the appropriate action, when the time comes.

Information on impact on residents

Q: Mental and physical health are issues, how will Radius Care keep people engaged, active and entertained?

A: We are taking this precaution to keep your loved ones safe and healthy – and your co-operation will greatly assist in protecting them and those around them. In the meantime, we must ensure social distancing measures. For example, daily activities will continue in a small group format and meals will be served with more distance between residents – such as in multiple rooms or at different timings to accommodate distancing measures.

Q: What does this mean for the residents in Radius Care’ facilities?

A: We are taking this precaution to keep your loved ones safe and healthy – and your co-operation will greatly assist in protecting them and those around them. In the meantime, we must ensure social distancing measures. For example, daily activities will continue in a small group format and meals will be served with more distance between residents – such as in multiple rooms or at different timings to accommodate distancing measures.

Q: How is Radius Care implementing social distancing?

A: We’re avoiding any large gatherings, and at its core, this is what our restricted access protocol is about. We’re trying to stop the spread of the virus by keeping it out of our facilities.

Information on family and communications

Q: Why did Radius Care not communicate more with families?

A: The situation surrounding Covid-19 is unique and rapidly evolving. We are taking this situation very seriously. Cases are growing daily across New Zealand and the world.

On 18 March 2020, a further eight cases of Covid-19 were identified bringing the total to 20. What’s more, New Zealand cases have been identified in multiple areas including: Auckland, Wellington, Christchurch, Invercargill, Waikato.

Our restricted visitation goes beyond Ministry of Health recommendations (as of 16 March 2020), but we believe it to be in the best interests of the people we care for.

Q: What will you do to keep people informed of activities and other happenings?

A: Families can expect regular communications from us. They can also reach out to their facility manager via phone and email. Additionally, we’d recommend that families and friends follow Radius on Facebook as there will be updates there as well.

Q: How do I get in touch with my family member or friend?

A: You should use phone, email, chat, messenger or what ever your normal means of communications are – except visitation.

We will release more information about how to contact loved ones soon. We humbly ask that you do not visit you loved ones except in the most urgent of situations.

Q: Why can’t I take my loved one out for a day trip?

A: Above all else, Radius Care has a duty of care to every person in its care – their wellbeing is at the heart of this decision.

If a resident was to leave the facility, they could be exposed to the Covid-19 virus either through contact with infected people or contact with an infected surface. If they were to contract Covid-19 and return to the facility, this will put all other residents in the facility at risk.

Q: Have you considered vetting close family members and allowing access to them?

A: The situation surrounding Covid-19 is unique and rapidly evolving. We are taking this situation very seriously and have moved quickly to establish restricted access. Yes we have considered this option and we will review our restricted access in the coming weeks.

I appreciate that this precaution may be distressing to you. Be assured that we are taking this precaution to keep your loved ones safe and healthy – and your co-operation will greatly assist in protecting them and those around them.