3 April 2020

To the families and friends of Radius Care residents,

RE: Visitation restricted at Radius Care facilities

Covid-19 is having an unprecedented impact on our communities and we know Covid-19 is more severe in older adults. We are taking strong preventative measures to protect the people entrusted in our care. Radius Care is determined to keep your loved ones safe.

In response to the risks facing the people in our care, Radius Care has stopped onsite visits from anyone who is not a staff member or resident of its 22 facilities across New Zealand.

This means that only staff of Radius Care may enter the building. All deliveries etc are left at the door for collection by staff who are trained to decontaminate items. I am aware that this policy is more stringent than the Ministry of Health guidelines but we believe it to be in the best interests of the people we care for. The Radius policy will be reviewed when Level 4 is reduced.

I appreciate that this precaution may be distressing to you. Be assured that we are taking this precaution to keep your loved ones safe and healthy – and your co-operation will greatly assist in protecting them and those around them. It will also help limit the spread of the coronavirus which is something we must all do together. Above all else, Radius Care has a duty of care to every person in its care and every staff member in our team - their wellbeing is at the heart of this decision.

Our staff have been thoroughly briefed on the procedures to protect residents and themselves. They are continually training to battle the coronavirus epidemic. Our staff are doing the very best they can.

Thank you for your patience and understanding as we work through this together.

Yours sincerely,

Brien Cree
Managing Director
Radius Care