3 June 2020

Dear Radius Care Families and Friends,

RE: Visiting Protocols

I wish to thank everyone for the tremendous support that we have received over the last two months and, indeed, the tremendous support we continue to receive.

It has been an incredibly challenging period for everyone and particularly for the Radius Care staff, who have been asked to make big sacrifices in order to care for our residents and to keep COVID-19 out of our facilities.

With this in mind, I wish to update you on the next level of visitor protocols that we will introduce upon the announcement of New Zealand moving to Level 1.

There are three key points we must all keep in mind when visiting Radius Care facilities:

  1. Contact tracing/health declaration;
  2. Appointments; and
  3. Hand sanitising.

At Level 1, we will try to relax the visiting protocols as much as possible; however, we will still need to maintain an appointment system to enable us to manage the number of people on-site at any one time. There has been pressure on staff to allow groups into the facilities, and I would please ask that you try to manage this with your families so that no more than two or three people are wanting to visit at any one time.

Along with appointments, we still need to continue contact tracing and will ask you to complete a simplified health declaration, including taking your temperature. This will allow us to track people in the unlikely event that there is a further COVID-19 outbreak. Contact tracing is as much for your safety as it is for our residents and our staff.

Thirdly, sanitising your hands as you walk in the front door is critical to the long term safety of everyone. We will also be asking you to wear a mask while you are inside the facility.

I am acutely aware of how annoying these restrictions are on our everyday lives, and I again wish to thank you for working with us. We want Radius Care to be a place where you feel your loved ones are safe and where you can visit them, knowing that you also are safe. This is the sole focus of these restrictions, and we look forward to a day when we will be able to open our doors freely to visits once more.

Kind regards,

Brien Cree
Managing Director
Radius Care